PRIVACY POLICY WITHIN THE MEANING OF GDPR – EU REGULATION 2016/679
What explained in this Privacy Notice applies to this website and its related tools, services and / or applications, regardless of how you access it (for example via mobile devices), use or communication (for example, contact by email or phone).
DATA PROTECTION HOLDER
Following consultation of this site, data relating to identified or identifiable persons may be processed. The “Data Controller” of the relevant processing is Daivelop with office CL Juan Gonzalez Lorenzo, 14 – 38480 Buenavista del Norte – Santa Cruz de Tenerife – ESPAÑA
The treatments connected to the web services of this site take place at the aforementioned office and are carried out by the personnel in charge of the processing. It is possible to contact the latter through one of the addresses (email or telephone numbers) indicated in the Contact section of this website.
COLLECTION OF YOUR PERSONAL DATA
We collect personally identifiable information received from you and / or acquired automatically through devices (including mobile devices) when you use our Services, register an account, provide data in a web form or contact form, update or add information to your account, participate in discussion chat, or otherwise contact us (by email or phone). In particular, the optional, explicit and voluntary sending of e-mail to the address indicated or the telephone call to the numbers indicated entails the subsequent acquisition of the address or number, as well as other personal data indicated in the message or conferred in the telephone communication .
Personal data that you provide when you use our Services or register an account
• Identification data such as name, surname, addresses, telephone numbers or email addresses,
• Financial data (for example, credit card numbers or bank account) in connection with a transaction.
• Data on shipments, billing used to purchase a product,
• In other cases, you may indicate age, gender, interests and preferences.
• Other data that we are required or authorized to collect and process, in accordance with current legislation, in order to authenticate or identify the user or to verify the information collected.
You can provide us with personal information about another person exclusively with your explicit consent. You should inform the person in question about the ways in which we acquire, process, transmit and store personal data in accordance with this Privacy Notice.
USING YOUR PERSONAL DATA
We use your personal data to fulfill the contractual obligations towards you and provide you with our products and / or services and in particular:
• For order processing, to provide products and services, for processing payments and account management, to improve our Services, to keep them safe, secure and operational and to customize the content of the site, including objects and the services you might be interested in.
• To contact you in relation to your account, solve problems in your account, resolve a dispute, recover fees, other amounts due or otherwise necessary to provide you with our Services.
• When we contact you for the purposes described above, we may communicate with you via email, telephone, SMS, postal communications and push notifications on mobile devices.
• To provide you with other services requested by you, according to the information provided in the data collection.
• We can use location data to provide you with services based on your location (for example, advertisements, search results, and other personalized content).
• To prevent, detect, mitigate and detect fraud, security breaches and potentially prohibited or illegal activities.
We have implemented controls for a fair balance between our interests and your rights. This includes the following:
• Contact us by email, phone or mail to offer coupons, discounts and special promotions, to know your opinions through surveys or questionnaires and to inform you about our services, as permitted by current legislation.
• Contact you for matters of public interest or other events, depending on your ability to use our Services. This may include an invitation to participate in a petition, drafting a letter, notice or other type of campaign related to public interests.
• Present targeted marketing campaigns, service updates and promotional offers.
• Measure the performance of our marketing email campaigns (eg by analyzing the percentages of openness and clicks).
• Monitor and improve information security on our site and mobile applications.
With your consent, we may use your personal data for:
• Make marketing through phone calls, email or SMS.
• Perform marketing from third parties.
• Use your geolocation to provide location-based services.
• Use your sensitive data to facilitate transactions in some categories.
You have the right to withdraw your consent at any time.
YOUR CHOICES ON THE WAY WE USE YOUR DATA
You can choose the newsletters and promotions you wish to receive.
If you do not wish to receive marketing communications, you can unsubscribe via the link in the email you received, or contact us at one of the addresses (email or telephone numbers) indicated in the Contact Us section of this website. Please note that we do not sell or let you consult for compensation or otherwise disclose your personal information to third parties for marketing purposes without your consent.
Keep your access active if you activate a personal account
When you activate or log in to your account for our Services, you can choose to keep your access active for a certain period of time. If you use a public or shared computer, we do not recommend that you maintain access. During the period in which access is maintained, anyone using the computer / browser in question will be able to see most of your account information and perform specific actions without the need for further authorization. Specific actions and account activities that can be performed by computer / browser users include the following:
• Make purchases
• Make payments or add items to the cart
• Purchase items by fast payment (if enabled for the account)
• See the activity header
• See or modify the objects you observe or the order details
• See the profile page
• Send messages
• Conduct after-sales activities, for example, cancel orders, request refunds or submit claims.
In order to protect your account and your personal data when using public or shared computers, we recommend that you exit and / or delete cookies after using our Services.
ACCEPT, GRINDING AND DELETING YOUR PERSONAL DATA
You have the right to know what personal data we store about you. At your request, by contacting us at one of the addresses (email or telephone numbers) indicated in the Contact section of this website, we will provide you with a copy of your personal data in a common format that is easily understandable and accessible.
Moreover, if you have a personal account, by accessing it, you can view, check, modify or update most of your personal data in case of changes and / or errors. It is possible that you are not able to modify or remove them because for example you do not have a personal account or the system malfunction. In this case, contact us at one of the addresses (email or telephone numbers) available in the Contact section of this website, we will arrange for all your requests without delay.
You can always choose not to provide personal data, provided that the communication of such data may be necessary to place orders or take advantage of some of our features, such as “my account”, Favorites list, Shopping Cart, Reviews and so on.
If you require us to discontinue the processing of some or all of your personal data or withdraw your consent to our use or our sharing of your personal data for the purposes described in this Privacy Policy, we may not be able to provide you with all Services and customer support offered to our users and authorized pursuant to this Privacy Notice.
Upon your request, we will remove your personal data without delay in accordance with current legislation and the rules on the storage and deletion of data.
TIME TO STORE YOUR PERSONAL DATA
The retention period of personal data may vary significantly depending on the context of the Services we provide and our legal obligations. Retention periods normally depend on the following factors:
We keep your personal data for as long as necessary to provide the Services you have requested, for the time necessary to achieve the purposes for which they were collected or for other essential purposes in compliance with this legislation, this includes the maintenance and improvement of the performance of our products and / or services, provided that the user can request, at any time, the interruption of the processing and the deletion of his data.
When it is no longer necessary to keep personal data, these will be removed in a secure manner in accordance with our rules on the storage and deletion of data.
HOW WE COULD SHARE YOUR PERSONAL DATA
We may share your personal data with companies that are part of our Group, which in turn may use your data for:
• Provide joint content and services
• Present personalized advertising
• Improve your products, sites, applications, services, tools and marketing communications.
• The companies of our Group will use your personal data to send marketing communications only if you have given explicit consent or otherwise in other ways permitted by current legislation.
We may also share your data with third-party providers who work with us for the provision of our Services, processing payments, personalizing advertising; Financial institutions; Third-party shipping service providers with whom we share delivery addresses, contact information and shipment codes to facilitate the delivery of purchased items and other delivery-related information. We guarantee that they can not use your data for other purposes and are also required to process them in accordance with this Privacy Policy and in accordance with applicable regulations regarding the protection of personal data.
In cases other than those indicated above, you will be informed each time your personal data will be communicated to third parties and you will have the possibility to choose whether to accept or not.
COOKIES
When you access or interact with our site, services, apps, tools or other systems, we may use cookies and other similar technologies for advertising and marketing purposes, as well as to offer you a better experience, faster and safer. For more information you can consult our Cookies section.
PROTECTION OF YOUR PERSONAL DATA
We protect your personal data by adopting technical and administrative security measures to reduce the risk of loss, incorrect use, unauthorized access, disclosure and tampering of data.
Our website refers to a generalist audience and is not aimed at minors. We do not collect personal data from users under the age of 18.
CONTACTS
In case of questions or complaints regarding this Privacy Policy, global privacy standards or personal data management procedures, you can contact us using one of the addresses (email or telephone numbers) indicated in the Contact section of this website.
Beyond that, you have the right to lodge complaints with a supervisory authority.
CHANGES TO THIS DOCUMENT
This document constitutes the Privacy Policy of this website. It may be subject to changes or updates. When it comes to significant changes or updates, these will be reported in good time with appropriate notifications to users.